Mia Jordan, Digital Transformation Executive - Salesforce

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Strategic and Tactical Considerations in TMF Awards: Insights from Mia Jordan

Presented by Salesforce & Carahsoft

Mia Jordan, Digital Transformation Executive at Salesforce and former CIO at the Office of Federal Student Aid, Department of Education, discussed strategic and tactical aspects of managing Technology Modernization Fund (TMF) awards. Strategically, she emphasized the importance of change management, highlighting the emotional impact on employees who have worked with legacy systems for decades. Effective communication strategies, appointing champions across the organization, and addressing risks are crucial. Tactically, Jordan advised forming an integrated team comprising experts from various departments, including technology, human resources, and public relations. She stressed the importance of involving all necessary stakeholders from the start and managing the work through to its completion. Jordan also underscored the significance of examining and altering business processes as a primary step in modernization, which impacts how federal employees perform their jobs.

Key Takeaways

1. Importance of Change Management: Successful TMF award implementation requires addressing the emotional aspects of change, particularly for employees accustomed to longstanding processes and systems.
2. Building an Integrated, Cross-Functional Team: Effective modernization necessitates a team that includes business and technology experts, human resources, and public relations to ensure a comprehensive approach.
3. Focus on Business Process Modernization: A critical aspect of digital transformation is the reevaluation and modification of business processes, which precedes the technological implementation and has a profound impact on how services are delivered and how employees perform their tasks.